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10-Ways-That-Sluice-Room-Servicing-Will-Support-Your-Infection-Control-Procedures

Sluice Room Equipment Care And Maintenance

Extend Machines' Uptime and Lifespan With Cost-Effective Servicing Plans

The overall goals of all healthcare environments are the same: you want to provide the highest quality of care, ensure a comfortable and supportive environment, and enable timely recovery for those who are unwell.

Keeping patients safe from preventable HCAIs is therefore an absolute priority to ensure safety, wellbeing and rehabilitation.

In order to achieve this, you need reliable sluice room solutions and machinery – which can only be guaranteed with regular servicing and maintenance.

Servicing Vans Line Up

Taking out a Service & Maintenance contract with DDC will allow you to:

Better forecast costs thanks to our machine reporting: get regular reports on the condition of your machine and the frequency and type of callouts so you can plan your asset requirements and manage your capital expenditure budget accordingly  
Benefit from maximised machine uptime by preventing avoidable breakdowns  
Keep sluice room operations efficient, so your clinicians can spend more time providing care  
Easily connect with engineers who are ‘Human Waste Disinfector Periodic Testing’ qualified, wherever you are in the UK  
Have your own dedicated account manager to give you recommendations on the most cost-effective solutions for your facility  
Keep the risk of infection to an absolute minimum  
Have your machines regularly tested to NHS period testing guidelines  
Be in a great position for your next CQC inspection, thanks to detailed service records.  

Repairs

If a machine in your sluice/dirty utility room breaks down or malfunctions, you could find yourself dealing with devastating consequences.

Not only do your clinicians have to use alternative means of disposing of human waste, which often take up valuable time which could be spent caring for patients, but those disposal methods are also far less sanitary – putting your staff and patients at the risk of contracting a preventable healthcare-acquired infection.

These dangerous disruptions must be mitigated as a priority.

Service 2 2025

DDC team of highly-qualified engineers can repair your bedpan washer, pulp macerator or incontinence macerator and get you back up and running - fast.

Our customer service team are always on hand to take your call, and thanks to our live tracking software, can dispatch the nearest engineer to fix your problem as soon as possible.

All our engineers go through rigorous in-house training as part of their onboarding process. In addition, many of our engineers are City & Guilds ‘Human Waste Disinfectors – Periodic Testing’ qualified.

Not only can we repair any DDC machine, but we are also able to service or repair any other make or model – even if the manufacturer no longer covers their own machine. Our priority is to help you guarantee the safety of your facility.

Our engineers are:

Specialists in repairing bedpan washer disinfectors, pulp bedpan macerators and incontinence product macerators  
Strategically located around the country, to give the very best UK coverage and response times on the market  
Experienced in current and discontinued makes and models of sluice/dirty utility room machinery  
Fully qualified in 'Human Waste Disinfector Periodic Testing'.  
Trained to ensure our products and services meet the high standards of quality and safety that our customers demand.  
Directly employed by DDC, the only company able to service all makes and models of sluice machines, while nationally providing a 24hr – 72hr response.  
Infection Control Expertise, Every Day.

Sluice Room Equipment Installed By Safe and Experienced Engineers

The highly skilled team at DDC are experts in preventing the spread of dangerous infections. For over 30 years, we have been at the forefront of protecting health.

When your equipment is installed, maintained, or inspected by a DDC engineer, you can be confident that they will have the experience, knowledge, and equipment to support your infection control needs - without risk.

Our engineers work with many specialist hospitals, including those treating dangerous and highly contagious tropical diseases.

They are continuously equipped to manage the threat of infection.

Staying One Step Ahead of Fast-Paced Pandemic Guidelines.

DDC engineers have worked at the highest levels, installing sluice room machines at the Nightingale Hospital, Cardiff – which was one of the government’s key frontline field hospitals in the battle against COVID-19.

Our engineers are equipped with extensive PPE, above and beyond the standard requirement. This includes:

  • Disposable over-suits
  • Disposable gloves (often double gloving)
  • Disposable overshoes
  • Disposable visors
  • N95, FFP2 or higher specification masks.

We are not limited by NHS budgets for our PPE. We can ensure our team are equipped with exactly the right equipment for each visit.

We make sure you meet the government standard.

Whether you require service and maintenance of your existing sluice room machinery, installation of new technology or an assessment of your current solution, DDC engineers are keen to share their expertise with you.

Want To Speak To One Of Our Experts?

Connect with our specialists to discuss your needs and find tailored solutions. Whether you’re seeking advice or exploring opportunities, our experts are here to assist!