About Us
Privacy Policy
DDC Dolphin Limited, DDC Dolphin International Limited, and DDC Dolphin Holdings Limited (collectively referred to as “DDC”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and process your personal information. Please read this policy carefully to understand our practices and how we comply with data protection laws, including the General Data Protection Regulation (GDPR).
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1. Information We Collect - Information You Provide
We collect information you provide by corresponding with us via phone, email, filling out forms on our website, or other methods. This includes:
• Name, address, email address, and phone number.
• Payment information, such as credit card or bank account details.
• Details about your business and industry.
• Information provided when subscribing to mailing lists, participating in surveys, or requesting product or service information.
Information We Collect Automatically
When you visit our site, and subject to appropriate consents, we may automatically collect information about your visit, including:
• Pages visited, links clicked, and frequency of visits.
• Technical details, such as IP address, browser type and version, operating system, and platform.
• Website interaction data, such as page response times, download errors, and session duration.
• Data collected via Google Analytics, including site performance and usage statistics.
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2. Cookies
We use cookies to enhance your browsing experience and improve our site. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. If you block cookies, you may not be able to use all the features on our website.
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3. How We Use Your Information
We process your data for the following purposes:
• To fulfil contractual obligations and deliver the products or services you request.
• To provide you with updates, marketing information, and offers.
• To conduct surveys for market research purposes (participation is optional).
• To notify you about changes to our services or policies.
• To improve website functionality and ensure content is user-friendly.
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4. Storing and Securing Your Data
We are committed to safeguarding your personal data through appropriate technical, physical, and managerial measures. All data is securely stored in the UK or the European Economic Area (EEA). Payment transactions are encrypted to protect sensitive information.
Please note:
• While we strive to protect your data during transmission, internet-based transfers are not entirely secure. Any transmission is at your own risk.
• Once received, we use stringent procedures to prevent unauthorized access.
We will retain your data for as long as required by law, under contract, or for the purposes it was collected. Typically, this is 6 years. When no longer necessary, your data will be securely deleted.
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5. Your Data Rights
We respect your rights under GDPR, including:
• Right of Access: You can request confirmation of whether we hold your data and receive a copy of it. A small fee may apply for this service.
• Right of Rectification: You can request corrections to inaccurate or incomplete information we hold about you.
• Right of Erasure: You can request deletion of your data if no lawful basis exists to retain it.
• Rights to Restrict and or Object to processing: You have the right to ask us to limit how we can use your personal information and how we process your data.
• Right to data portability – you have the right to ask that we transfer your personal data to another organisation.
• Right to withdraw consent – where we use consent as our lawful basis for processing you have the right to withdraw your consent at any time.
To exercise any of these rights, please write to us using the details provided in this policy. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than one month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
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6. Links to Third-Party Websites
Our website may contain links to external sites. This privacy policy applies only to DDC’s website. We encourage you to review the privacy policies of other websites you visit.
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7. Disclosure to Third Parties
We may have to share your personal data with our insurers, professional advisors, auditors, HMRC, Companies House, our service providers and law enforcement organisations.
All third parties will respect the security of your personal data and will treat it in accordance with the law.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page. Please check this page occasionally to ensure you are happy with any changes to this policy.
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9. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:
• Email: dataprotection@ddcdolphin.com
• Post: Data Protection, DDC, The Fulcrum, Vantage Way, Poole, Dorset, BH12 4NU
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10. Complaints
If you are unhappy with how we have used your data, you can raise a complaint with us, you can also complain to the Information Commissioners Office (ICO). Further information can be found on the ICO website www.ico.org.uk/make-a-complaint
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Last updated: January 2025
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1. Information We Collect - Information You Provide
We collect information you provide by corresponding with us via phone, email, filling out forms on our website, or other methods. This includes:
• Name, address, email address, and phone number.
• Payment information, such as credit card or bank account details.
• Details about your business and industry.
• Information provided when subscribing to mailing lists, participating in surveys, or requesting product or service information.
Information We Collect Automatically
When you visit our site, and subject to appropriate consents, we may automatically collect information about your visit, including:
• Pages visited, links clicked, and frequency of visits.
• Technical details, such as IP address, browser type and version, operating system, and platform.
• Website interaction data, such as page response times, download errors, and session duration.
• Data collected via Google Analytics, including site performance and usage statistics.
________________________________________
2. Cookies
We use cookies to enhance your browsing experience and improve our site. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. If you block cookies, you may not be able to use all the features on our website.
________________________________________
3. How We Use Your Information
We process your data for the following purposes:
• To fulfil contractual obligations and deliver the products or services you request.
• To provide you with updates, marketing information, and offers.
• To conduct surveys for market research purposes (participation is optional).
• To notify you about changes to our services or policies.
• To improve website functionality and ensure content is user-friendly.
________________________________________
4. Storing and Securing Your Data
We are committed to safeguarding your personal data through appropriate technical, physical, and managerial measures. All data is securely stored in the UK or the European Economic Area (EEA). Payment transactions are encrypted to protect sensitive information.
Please note:
• While we strive to protect your data during transmission, internet-based transfers are not entirely secure. Any transmission is at your own risk.
• Once received, we use stringent procedures to prevent unauthorized access.
We will retain your data for as long as required by law, under contract, or for the purposes it was collected. Typically, this is 6 years. When no longer necessary, your data will be securely deleted.
________________________________________
5. Your Data Rights
We respect your rights under GDPR, including:
• Right of Access: You can request confirmation of whether we hold your data and receive a copy of it. A small fee may apply for this service.
• Right of Rectification: You can request corrections to inaccurate or incomplete information we hold about you.
• Right of Erasure: You can request deletion of your data if no lawful basis exists to retain it.
• Rights to Restrict and or Object to processing: You have the right to ask us to limit how we can use your personal information and how we process your data.
• Right to data portability – you have the right to ask that we transfer your personal data to another organisation.
• Right to withdraw consent – where we use consent as our lawful basis for processing you have the right to withdraw your consent at any time.
To exercise any of these rights, please write to us using the details provided in this policy. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than one month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
________________________________________
6. Links to Third-Party Websites
Our website may contain links to external sites. This privacy policy applies only to DDC’s website. We encourage you to review the privacy policies of other websites you visit.
________________________________________
7. Disclosure to Third Parties
We may have to share your personal data with our insurers, professional advisors, auditors, HMRC, Companies House, our service providers and law enforcement organisations.
All third parties will respect the security of your personal data and will treat it in accordance with the law.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page. Please check this page occasionally to ensure you are happy with any changes to this policy.
________________________________________
9. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:
• Email: dataprotection@ddcdolphin.com
• Post: Data Protection, DDC, The Fulcrum, Vantage Way, Poole, Dorset, BH12 4NU
________________________________________
10. Complaints
If you are unhappy with how we have used your data, you can raise a complaint with us, you can also complain to the Information Commissioners Office (ICO). Further information can be found on the ICO website www.ico.org.uk/make-a-complaint
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Last updated: January 2025