Monarch Healthcare own and manage 12 homes which provide healthcare services of the highest quality, specialising in treatment for people with dementia and providing exceptional standards of care to promote the health and well-being of their residents. They offer specialist support using personalised plans which allows each individual the opportunity to live life as the person they have always been.

The Challenge

In line with infection control procedures Monarch Healthcare needed to have dedicated sluice rooms in all their homes and wanted to update their current sluice room equipment. When government infection control funding was released it enabled them to move forward with their plan. They had been a customer of DDC Dolphin for over 20 years and recently implemented the DDC Dolphin 360° Service offering for their sluice room equipment. DDC Dolphin were asked to supply a full asset and condition report and come up with a plan for updating and supplying new machines all within a set budget.

The Solution

With the outbreak of the COVID-19 pandemic DDC Dolphin’s engineers were set the task to continue providing the required maintenance and provide a full asset and condition report on the current sluice room equipment. Having worked at the highest levels, installing sluice room machines in key frontline field hospitals, our engineers are able to operate in full hazmat under the most demanding infection-control regimes. We visited each home working within the government restrictions and with the report complete were then able to make plans. Keeping within the budget we were able to supply 7 new Panamatic Midi Bedpan Washer Disinfectors to the homes. This would ensure that all the sluice rooms, new or old have fully functioning bedpan washer disinfectors and all would comply fully with modern infection control standards.

The Outcome

"We have worked with DDC Dolphin for over 20 years but only recently taken out a service contract. We have been delighted with the level of service we have received, especially during these difficult times, and when we decided to upgrade the sluice rooms in our homes, we were confident that they would be able to supply us with the high quality standards of products and services we required."

Hiten Shanghavi - Director - Monarch Healthcare

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One of the UK’s largest independent care home providers, Maria Mallaband Care Group employ thousands of staff in over 80 care homes across the UK. They offer a wide range of care and support across all of their care homes and investment in innovative technologies alongside a solid staff training program has helped establish a reputation for the highest quality in care provisions.

The Challenge

With the recent release of government infection control funding within the care sector, Maria Mallaband wanted to make sure that they utilised the support wisely. Their first priority was to allocate a proportion of the funding to ensure they were able to continue to provide safe travel and facilities for their staff.

Next they decided to utilise the funding to upgrade and enhance sluice room equipment in their homes, as many of the machines were outdated without modern infection control features.

Having recently switched service provider to DDC Dolphin, Maria Mallaband had been impressed with the way we had seamlessly worked throughout the COVID-19 crisis providing required maintenance within government restrictions. They were therefore confident that they could rely on us to provide a rapid response to their request for a full asset report to help them identify any problem areas and where essential upgrades were needed.

The Solution

DDC Dolphin were able to act quickly, and within 24 hours had delivered a full asset report, detailing and reporting any areas of concern. The DDC Dolphin and Maria Mallaband team could then work together to establish a strategy for replacing the sluice equipment where necessary.

A selection of machines from the Panamatic washer disinfector range will ensure that all the sluice room machinery is CQC compliant. Site surveys will be carried out before installation to ensure each room is ready for the new machines, and working closely with Maria Mallaband we will ensure all 24 installations are completed within the specified time frame.

The Outcome

“Our relationship with our suppliers is important to us and having recently switched to DDC Dolphin as our service provider we have been impressed with their professionalism during these challenging times, maintaining our machines and keeping our sluice rooms functional. The speed of their response to our requests for asset reports was no surprise to us and we are confident that we have chosen the right partner to supply us with high quality reliable products and service and we look forward to a long and mutually beneficial relationship.”

James Burgan – Commercial Director – Maria Mallaband Care Group | Countrywide Care Homes

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Richmondwood Care Home is a family run residential care home situated in the heart of Bournemouth. Established in 1978 this historic building has been transformed over a number of years to a first class 22 bed care home with en-suite toilet and full bathing facilities. Its beautiful award winning landscaped gardens have been designed with residents in mind, so that all areas are level and easily accessed. Richmondwood pride themselves on delivering the best possible care for their residents at all times.

The Challenge

With the outbreak of Covid-19 in early March, Richmondwood took the decision to restrict access to the home to safeguard their residents. The outbreak of Covid-19 also made the Richmondwood team re-evaluate their infection control procedures to identify where improvements could be made that would support them in their fight against infection. They decided to increase protection by installing two UVMATIC® Air Purification Systems. Completely automated and chemical free with low running costs the UVMATIC® could be left to run 24/7, and was the perfect solution for removing any harmful bacteria from surfaces, purifying the air around the home, whilst removing any malodours and providing support to their existing cleaning regimes.

The Solution

DDC Dolphin installed the UVMATIC® Air Purification Systems in Richmondwood in early March. They were installed in two key access areas identified, one in the staff entrance area and another in a main corridor. Several months on and due to the swift action of the Richmondwood care team the home remains Covid free - a great achievement. The team are so pleased with the UVMATIC’s performance they have invested some of their government funding for infection control in another five machines for further placement around the home.

The Outcome

“When Covid-19 reached the UK we bought two UVMATICS® in the hope that if the virus got into our care home the machines would protect our residents and family. Several months on (and still Covid-19 free) we have just ordered a further five. They are a great size, not too bulky for our home and not only do they clean the air, but they remove odours, which is an added bonus.”

Holly Glazer, Business Manager, Richmondwood Residential Care Home

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Established in 2009, New Care Projects is a development-led care home operator providing ‘new generation’ care facilities. From the initial concept and design of the building, through to construction, recruitment and care delivery, New Care diligently considers every detail of each facility that it creates and the high level of service that it offers.

The health, well-being and happiness of their residents is always their number one priority. Providing a home-from-home experience in surroundings that provide the highest levels of comfort, each care home provides a safe environment and a warm welcome, whilst their dedicated care team provide professional, person-centred, friendly and compassionate care.

The Challenge

Following the successful collaboration between DDC Dolphin and New Care Projects for the supply and service of sluice room equipment at The Grand, New Care Projects then appointed DDC Dolphin to design 3 sluice rooms for their new specialist care home, Ashlands Manor.

This new generation care facility would provide the highest standards in safety, comfort and care within an expertly designed, purpose-built environment. DDC Dolphin were contracted to design and fully install each of the sluice rooms using the most advanced Panamatic bedpan washer disinfectors, stainless steel furniture and accompanying accessories.

The Solution

DDC Dolphin prides itself on being able to supply a unique, one-stop-shop methodology to sluice room design and installation, and our products encompass a wide range of features to meet our customers’ specific needs.

Quality engineered Panamatic Midi bedpan washer-disinfectors were supplied to Ashlands Manor, each featuring patented hands-free technology and antimicrobial surfaces to greatly reduce the risk of cross contamination, along with high-grade stainless steel furniture and accessories.

Upon completion of the project a comprehensive service program would form the basis of an ongoing service and maintenance agreement, fully reinforced by an extensive team of qualified engineers.

The Outcome

“I spent a lot of time selecting the correct supplier for our care facilities. A crucial factor is the relationship between us and our supplier, and we are confident that DDC Dolphin can supply quality, reliable products and services. The service level we have received from them has been outstanding on both projects; not just from a buying point of view, but also the aftercare and maintenance of the equipment. We have been very impressed with all aspects of our dealings with DDC Dolphin and long-term, on all future projects, DDC Dolphin will be our preferred supplier.”

Kay Johnson, Commissioning Manager, New Care Projects

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Avery Healthcare operates residential, dementia and nursing care homes throughout the UK, with a focus on the highest possible standards of living for its residents. Based in Northampton and with care homes across the country, Avery Healthcare has a pedigree and standing within the care industry that is known for quality.

The Challenge

With the emphasis firmly on residential quality of care, Avery Healthcare required a partner to provide equipment and maintenance for its dirty utility rooms right across its 30 plus locations.

Cleanliness and infection control are paramount to the running of Avery's care home sites, so when it came to equipping and maintaining its important sluice room areas nationwide, Avery found DDC Dolphin to be the most suitable partner.

The Solution

DDC Dolphin has been working with Avery Healthcare since 2009, supplying Panamatic Washer Disinfectors and other bedpan washing solutions, as well as various items of Hygenex furniture for their sluice rooms, such as tables, shelves and cabinets.

DDC Dolphin continues to exclusively provide sluice room equipment to Avery and has an ongoing service contract for all Avery care homes.

The Outcome

"We very much see DDC Dolphin as an established supplier and business partner. Over the years we have fostered a great working relationship, and remain assured that their service and maintenance division is fast to react and only a phone call away from any of our sites."

Derek Goodman, Construction Manager, Avery Healthcare

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Quantum Group is a Bournemouth-based construction company that creates vibrant, affordable healthcare communities and delivers secure, long-term real estate investments. Great Oaks Care Home in Bournemouth forms part of their impressive portfolio of care home developments, a purpose-built 80 bed care home located within an impressive woodland setting.

Designed to complement its surroundings, with 180-degree views, the care home provides residents with a sense of independence; vital in enhancing their well-being and preserving the landscape’s beauty.

The Challenge

In order to attract the support of the community, the Quantum Group were required to produce a care home displaying quality of finish throughout. They sourced and engaged with reputable contractors to help them deliver the project. Having worked with Quantum Group on the Fairmile Grange development, DDC Dolphin were proud to be selected again to provide high quality solutions for the sluice room requirements at the home. The brief was to fully equip 8 sluice rooms with either bedpan washer disinfectors or medical pulp macerators, plus high-grade stainless steel fittings throughout.

The Solution

DDC Dolphin provided an initial site survey to ensure suitability, a full-size floor template, a pre-installation work pack detailing the installation requirements and catalogue to ensure that the first fix mechanical and electrical works were completed to the correct dimensions. On receipt of DDC Dolphin’s pre-installation paperwork, a DDC Dolphin trained site engineer was deployed to install and commission the new machines. We supplied and installed 4 Panamatic Midi bedpan washer disinfectors and 4 Pulpmatic Ultima Macerator machines for each of the sluice rooms at the home, designed to facilitate excellent infection control standards. The home opened in June 2017.

By selecting DDC Dolphin at tender stage, Quantum Group had complete peace of mind in the knowledge that the Great Oaks Care Home’s newly installed washer disinfectors and pulp macerators were of the highest quality. Provided by a company with over 25 years’ experience, DDC Dolphin were able to offer comprehensive advice and support, as well as aftersales care.

The Outcome

“We were very pleased with the professional, efficient service provided by DDC Dolphin on this project. They provided options and advice regarding specification requirements at an early stage and assisted the decision-making process with regard to selection of the equipment, which best suited the care home’s operational strategies. Communication with the site team was very good and our required timescales for delivery and installation of the equipment were achieved.”

Simon Howell, Project Surveyor, Quantum Group

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Metnor Construction is one of the four principal divisions of the Metnor Group of companies. The company currently operates primarily, but not exclusively, in the following sectors: care homes, student accommodation, hotels and leisure, data centres, commercial and retail. As a principal contractor, they cover traditional contracting, design and build, partnering and management contracting. The company is based in North Tyneside and undertakes projects ranging in value from £250,000 to £25,000,000.

The Challenge

Metnor Construction engaged DDC Dolphin for the supply and installation of sluice room equipment at Rectory Lane Care Home, Little Bookham, Surrey, formerly known as Preston Cross Hotel. Metnor’s brief was to retain and convert the 18^th century building and construct a 3 storey, 60 bedroom extension, including a basement, to provide a 70 bed, luxury, state-of-the-art nursing home for their client, Gracewell Healthcare. DDC Dolphin supplied and installed Panamatic Midi bedpan washer disinfectors for each of the 3 sluice rooms at the home, along with a variety of accessories to compliment the equipment. The home opened in the summer of 2017.

The Solution

By selecting DDC Dolphin at tender stage, Metnor Construction had complete peace of mind in the knowledge that the home’s newly installed washer disinfectors were of the highest quality, provided by a company with over 25 years of experience, who offered comprehensive advice and support throughout the planning stage, as well as thorough aftersales care. DDC Dolphin provided a full-size floor template and pre-installation work pack and catalogue to ensure that the first fix mechanical and electrical works were completed to the correct dimensions. On receipt of DDC Dolphin’s pre-installation paperwork, a DDC Dolphin site engineer was deployed to install and commission the new machines.

The Outcome

“The service provided by DDC Dolphin was exemplary; the idea of the on-site template, making it impossible to get the services and builders work wrong, was a simple but innovative idea.”

Lee Kirk BSc (Hons), Senior Contracts Manager, Metnor Construction

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Vida Healthcare Group has two specialist dementia care homes, Vida Hall, with 70 beds and Vida Grange, a new state of the art 124 bed care home based in Harrogate, North Yorkshire. Vida Hall opened in February 2013 and Vida Grange opened in December 2016. Vida Grange has incorporated eight individual houses within the home and offers a range of care options. Each home is self-contained, with all bedrooms having private en suite bathrooms. There are a variety of communal areas including indoor courtyards and outdoor sensory gardens. Using the same ethos of care as they do at Vida Hall, Vida Grange is a centre of excellence in the UK for dementia care.

The Challenge

Following the successful collaboration between DDC Dolphin and Vida Healthcare for the supply and service of sluice equipment at Vida Hall, Vida Healthcare appointed DDC Dolphin for the supply and installation of all sluice room equipment for their new specialist care home, Vida Grange. This new centre of excellence for dementia care would need each sluice room fitted with the most advanced bedpan washer disinfectors, designed using the latest technology along with a fully comprehensive service and maintenance plan.

The Solution

During the build period DDC Dolphin’s team worked closely with the construction company and Vida Healthcare to ensure everything was scheduled in to the build programme within the required timeframe. DDC Dolphin supplied 8 quality engineered Panamatic Midi bedpan washer disinfectors, all with our patented hands-free technology and antimicrobial surfaces, greatly reducing the risk of cross-contamination. These features perfectly reflect the ethos of Vida Healthcare, with infection control being a key point. After completion of the project a comprehensive service program would form the basis of an ongoing service and maintenance agreement undertaken by our extensive team of qualified engineers.

The Outcome

“Following a successful partnership with DDC Dolphin in the provision of our sluice equipment at Vida Hall, Vida Healthcare Limited were pleased to appoint DDC as the preferred company to provide this equipment at our new facility in Pannal. This decision was based on the quality, reliability and ease of use of the equipment at Vida Hall, plus the excellent aftersales service that we have always experienced from DDC Dolphin.”

Jillian Young, Operations Director, Vida Healthcare

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